Frequently Asked Questions

Everything you need to know about Scicon Sports gear and services.

How do I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.

What is the Scicon Sports lifetime warranty?

We stand by our craftsmanship. All Scicon Sports bike travel bags and eyewear are covered by a limited lifetime warranty against manufacturing defects in materials and workmanship.

Do you offer international shipping?

Yes, we ship our high-performance sports gear to most countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.

What is your return policy?

If you are not satisfied with your purchase, you can return unused items in their original packaging within 30 days of receipt for a full refund or exchange.

How should I clean my Scicon Sports eyewear?

We recommend using the provided microfiber pouch or a specialized lens cleaning kit. Avoid using harsh chemicals or abrasive cloths to preserve the integrity of the lens coatings.

Are your bike travel bags compatible with thru-axle systems?

Yes, our latest generation of bike travel bags, including the AeroComfort 3.0, are designed to be compatible with both quick-release and thru-axle systems using integrated adapters.